Last updated: October 22, 2026
These terms are the agreement between your detailing business and Shiny Jets CRM, the software. The service terms your customers read on a quote or invoice are separate. Those are on the service terms page.
Shiny Jets CRM (“Shiny Jets CRM,” “we,” “our,” or “the Platform”) is operated by Vector Aviation Artificial Intelligence. If you use the Platform, you agree to these terms. If you do not agree, do not use it.
Shiny Jets CRM is software for aircraft detailing businesses. It helps you quote, invoice, schedule, keep customer records, take payments, manage a team, and see business reports.
Important
Shiny Jets CRM is only the software. It does not perform, supervise, or control aircraft detailing. It is not an aircraft detailing company, and it does not employ or hire detailers to do the work.
To use Shiny Jets CRM you must:
Do not share your login or let someone else use your account. We may suspend or close an account that breaks these terms.
A new Shiny Jets CRM account is a 30-day trial. No credit card is required to start. On day 31 the account locks until you add a card and choose Lite or Business at your plan's current price as shown in your account. Your customers, aircraft, quotes, jobs, invoices, and settings stay in the account. Accounts that already had a Free plan before this trial are not moved onto it by this change. Paid plans bill monthly, and Business can bill yearly. If you choose a paid plan, you agree that:
Shiny Jets CRM charges a platform fee on payments that run through the Platform. The rate depends on your plan: 5% on Free, 2% on Lite, and 0% on Business. The fee is taken out of those payments automatically.
No refund of the platform fee
Once a service has been performed, the platform fee is not refundable. That stays true if the customer is unhappy, if you and your customer disagree, or for any other reason. The fee pays for the software, payment tools, hosting, and support, which have already been provided. If you refund your customer, that refund is yours to handle. It does not entitle you to a refund of the platform fee.
Detailers are independent businesses
Detailers who use Shiny Jets CRM are independent businesses. They are not employees, agents, representatives, or partners of Vector Aviation Artificial Intelligence. Shiny Jets CRM does not:
No liability for detailing services
Vector has no liability for work performed by detailers who use the Platform. That includes:
You alone are responsible for the quality of your work, for customer disputes, for refunds you choose to give, for carrying enough insurance, and for following the law. You agree to hold Shiny Jets CRM harmless from claims about detailing services.
Lead attribution
A customer lead that comes through Shiny Jets CRM — including an inquiry, a quote request, a booking, or any first contact the Platform made possible — must be handled through the Platform for twelve (12) months from that first contact. Taking that lead off the Platform to avoid it is a serious breach of these terms. We may close the account and recover the platform fees that apply.
Stripe, Inc. processes payments through Stripe Connect. If you use payment features, you also agree to Stripe's Connected Account Agreement and Terms of Service. Shiny Jets CRM is not responsible for Stripe being down, for processing delays, or for a dispute between you and Stripe.
You agree not to:
The Platform and everything in it — software, text, graphics, logos, design, courses, curricula, training materials, standard operating procedures (SOPs), checklists, templates, documentation, and videos (together, the “Materials”) — belong to Vector Aviation Artificial Intelligence LLC, the operator of Shiny Jets CRM. Copyright, trademark, and other intellectual-property laws protect them.
We give you a limited license to use the Platform and the Materials only for your own business, only while your access is active. The license is not exclusive, you cannot transfer it, and we can revoke it. The same license applies on every plan (Free, Starter, Pro, Business, and Enterprise) and no matter how you got access: bought directly, bought in our store, or given to you, including CRM access that comes with a course. Complimentary access is a license, not ownership, and we can revoke it if you break these terms.
You may not, and you may not help anyone else to:
If you send us an idea, suggestion, feature request, or other feedback (“Feedback”), you do it voluntarily and not in confidence. We may use, change, and sell it with no duty to credit you or pay you. You assign to Vector Aviation Artificial Intelligence LLC all rights in that Feedback and in anything we build from it. This applies on every plan, including Enterprise. This paragraph does not take ownership of your business data. Section 12 covers that data.
These limits continue after your account ends. Breaking them is a serious breach and an infringement of our intellectual property. We keep every remedy the law allows, including ending your access immediately.
You own the data you put into the Platform, including customer information, quotes, invoices, and business records.
You give Vector Aviation Artificial Intelligence LLC a license to collect, store, process, and use anonymized, aggregated data from how you use the Platform. We may use it for analytics, to improve the product, for industry benchmarks, and for commercial purposes, including selling, licensing, or otherwise transferring that aggregated data. The license is perpetual, irrevocable, non-exclusive, royalty-free, worldwide, sublicensable, and transferable.
This license, and the anonymized data sets made under it, continue after your account ends. We may assign them to a buyer or successor in a merger, acquisition, financing, reorganization, or sale of all or substantially all of the assets or equity of Vector Aviation Artificial Intelligence LLC. That successor may keep using every right in this section.
This license covers only anonymized and aggregated data. Data that identifies your business stays under your control and is used only to provide the Platform to you.
Outcome feedback, and any photos your shop chooses to share, may be stored and reviewed by Shiny Jets staff to improve the AI. Research use, for example aggregated, de-identified results for research or grant work, is a separate opt-in and is unchecked unless you check it.
When you or your crew take or upload job photos and videos in the CRM, including before/after, checklist and pre-existing damage photos, the CRM records the time our server received the file and, when your device allows it, the device's capture time and location (latitude, longitude and accuracy) at the moment of capture. We keep the original file as uploaded with a digital fingerprint (hash) so later changes can be detected, plus the user who uploaded it. If location access is off or unavailable, the record shows no location was captured. These records help document your work; they depend on device settings and accuracy, and we don't guarantee acceptance by any insurer, court or other party.
We may preserve and disclose account data when the law requires it, including for a subpoena or court order, or when a government agency such as the NTSB or FAA asks in connection with an investigation. That data can include photos, videos, location and time stamps, invoices, signatures, and damage records. Where the law allows it, we will make reasonable efforts to notify the account owner first.
You own the job records you create. You are responsible for your own legal, regulatory, and reporting obligations. The CRM stores what you and your crew upload. It does not verify those records.
We keep records while your account is active and for a reasonable period afterward, unless you delete them where the product lets you. If records are part of an investigation, a claim, or a legal proceeding, we may keep them until that matter is resolved, even if you ask us to delete them.
Detailing photos, checklists, and damage notes are documentation of detailing work only. They are not maintenance or airworthiness records. They do not replace an inspection by an A&P mechanic or an IA. Noting pre-existing damage is not a repair, an inspection, or a sign-off.
We may combine and anonymize data from all users to make industry reports, benchmarks, and analytics. We may share or sell that data for research, analytics, or commercial purposes.
No one is named
Data we share or sell is never tied to a particular account, user, or business. We use technical and organizational measures so a recipient cannot work backward to identify an account.
We may send messages for you, such as quote emails, through other companies' services. You are responsible for following the law on electronic messages, including the CAN-SPAM Act. You confirm that you have the recipient's permission before you send through the Platform.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. THAT INCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. VECTOR MAKES NO WARRANTY ABOUT THE QUALITY, ACCURACY, OR RELIABILITY OF ANY QUOTE, INVOICE, OR CALCULATION THE PLATFORM PRODUCES.
TO THE MAXIMUM EXTENT THE LAW ALLOWS, VECTOR AVIATION ARTIFICIAL INTELLIGENCE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. THAT INCLUDES LOST PROFITS, LOST DATA, AND LOST BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY WILL NOT EXCEED THE SUBSCRIPTION FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.
You agree to indemnify, defend, and hold harmless Vector Aviation Artificial Intelligence and its affiliates, officers, directors, employees, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) that come from: (a) your use of the Platform; (b) detailing work you do or fail to do; (c) a dispute between you and your customers; (d) your breaking these terms; (e) your breaking any law; or (f) your infringing someone else's rights.
Either of us may end this agreement at any time. You may cancel in the Platform settings. We may suspend or end your access if you break these terms, or for any other reason, with or without notice.
When the agreement ends, your right to use the Platform ends immediately. You may ask for an export of your data within 30 days by emailing support@shinyjets.com. After 30 days, we may delete your data permanently.
Sections 5, 6, 7, 8, 11, 12, 14, 16, 17, 18, 20, 23, and 25 still apply after the agreement ends.
These terms follow the laws of the State of California, without regard to conflict-of-law rules. A dispute under these terms is resolved by binding arbitration with the American Arbitration Association under its Commercial Arbitration Rules. The arbitration is held in San Diego, California, or remotely if the arbitrator decides that. You give up any right to take part in a class action or a class-wide arbitration. Each side pays its own costs and attorneys' fees, unless the arbitrator decides otherwise.
We may change these terms. We will give at least 30 days' notice before a material change, by email or by a notice on the Platform. For a significant update, we may ask you to accept the new terms before you keep using the Platform. If you keep using the Platform after the notice period, you accept the new terms.
Vector Aviation Artificial Intelligence LLC wants the Platform to be usable by people with disabilities. We keep improving it and we apply the relevant accessibility standards so people have equal access.
We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you cannot use part of the Platform, email support@shinyjets.com and we will work with you to provide the information or service another way that you can use.
Who processes the payment: Stripe, Inc. processes payments. Vector Aviation Artificial Intelligence LLC only provides the software. Shiny Jets CRM is not a party to a payment between a detailer and that detailer's customer.
You handle chargebacks
You are solely responsible for chargebacks, disputes, and refunds your customers start. By using Shiny Jets CRM you agree to:
Platform fee stays paid: The Shiny Jets CRM platform fee is not refundable because of a chargeback or a dispute between you and a customer.
Stripe's terms: Payment processing also follows Stripe's Terms of Service.
Shiny Jets CRM has a points rewards program (“Rewards Program”) on these rules:
You may not assign or transfer these terms, or your rights or duties under them, without our written consent first. An assignment that breaks this section is void.
Vector Aviation Artificial Intelligence LLC may assign, transfer, or delegate these terms and its rights and duties, in whole or in part, without your consent and without notice. That includes a merger, acquisition, financing, reorganization, change of control, or a sale of all or substantially all of its assets or equity.
Data and the Platform can transfer
In a transaction like that, the anonymized and aggregated data sets, the licenses in Sections 12 and 14, your account data, and the other Platform assets may move to the successor. That successor may use every right these terms give Vector Aviation Artificial Intelligence LLC. These terms bind and benefit the parties and their successors and permitted assigns.
Questions about these Terms of Service:
Vector Aviation Artificial Intelligence LLC
Email: support@shinyjets.com