By accessing or using Vector Aviation Software (“Vector,” “we,” “our,” or “the Platform”), operated by Vector Aviation Artificial Intelligence, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform.
Vector is a software-as-a-service (SaaS) platform designed for aircraft detailing businesses. The Platform provides tools for quoting, invoicing, scheduling, customer management, payment processing, team management, and business analytics.
Important:
Vector is solely a software platform. Vector does not perform, supervise, or control any aircraft detailing services. Vector is not an aircraft detailing company and does not employ or contract detailers to perform services.
To use Vector, you must:
You may not share your account credentials or allow others to access your account. We reserve the right to suspend or terminate accounts that violate these terms.
Vector offers multiple subscription tiers (Free, Pro, Business, and Enterprise) with both monthly and annual billing options. By selecting a paid plan, you agree to the following:
Vector charges a platform fee on transactions processed through the Platform. The fee rate depends on your subscription tier (5% for Free, 2% for Pro, 1% for Business, and 0% for Enterprise). Platform fees are automatically deducted from payments processed through our integrated payment system.
NO REFUNDS ON PLATFORM FEES:
Platform fees are NON-REFUNDABLE once a service has been performed, regardless of customer satisfaction, disputes between the detailer and their customer, or any other circumstance. Platform fees compensate Vector for providing the software platform, payment processing infrastructure, hosting, and support—services that have already been delivered at the time of the transaction. Refunds or adjustments between a detailer and their customer are the sole responsibility of the detailer and do not entitle the detailer to a refund of platform fees.
Detailers Are Independent Businesses:
Detailers who use Vector are independent contractors and independent business operators. They are NOT employees, agents, representatives, or partners of Vector Aviation Artificial Intelligence. Vector does not:
Zero Liability for Detailing Services:
VECTOR HAS ABSOLUTELY ZERO LIABILITY FOR ANY WORK PERFORMED BY DETAILERS USING THE PLATFORM. This includes but is not limited to:
Detailers are solely and exclusively responsible for the quality of their work, handling all customer disputes, issuing refunds to their customers when appropriate, maintaining adequate insurance, and complying with all applicable laws and regulations. You agree to hold Vector harmless from any and all claims related to detailing services.
Lead Attribution:
Customer leads generated through Vector—including but not limited to inquiries, quote requests, bookings, and any first contact facilitated by the Platform—must be processed through the Platform for a period of twelve (12) months from the date of first contact. Circumventing this requirement by processing Vector-generated leads outside the Platform constitutes a material breach of these Terms and may result in account termination and recovery of applicable platform fees.
Payment processing is provided by Stripe, Inc. through Stripe Connect. By using Vector's payment features, you also agree to Stripe's Connected Account Agreement and Terms of Service. Vector is not responsible for Stripe's service availability, processing delays, or any disputes between you and Stripe.
You agree not to:
All content, features, and functionality of the Platform—including but not limited to software, text, graphics, logos, and design—are the exclusive property of Vector Aviation Artificial Intelligence and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Platform for its intended purpose during your active subscription.
You retain ownership of all data you input into the Platform, including customer information, quotes, invoices, and business records. You grant Vector a limited license to use this data solely to provide and improve the Platform's services. We may use anonymized and aggregated data for analytics, benchmarking, and product improvement purposes.
Vector may send communications on your behalf (such as quote emails) through third-party services. You are responsible for ensuring compliance with applicable laws regarding electronic communications, including the CAN-SPAM Act. You represent that you have obtained proper consent from recipients before sending communications through the Platform.
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. VECTOR MAKES NO WARRANTY REGARDING THE QUALITY, ACCURACY, OR RELIABILITY OF ANY QUOTES, INVOICES, OR CALCULATIONS GENERATED THROUGH THE PLATFORM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VECTOR AVIATION ARTIFICIAL INTELLIGENCE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN SUBSCRIPTION FEES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Vector Aviation Artificial Intelligence and its affiliates, officers, directors, employees, and agents from any and all claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) any detailing services you perform or fail to perform; (c) any dispute between you and your customers; (d) your violation of these Terms; (e) your violation of any applicable law or regulation; or (f) any infringement of any third-party rights.
Either party may terminate this agreement at any time. You may cancel your subscription through the Platform settings. We may suspend or terminate your access for violation of these Terms or for any other reason at our sole discretion, with or without notice.
Upon termination, your right to use the Platform ceases immediately. You may request an export of your data within 30 days of termination by contacting support@vectorav.ai. After 30 days, your data may be permanently deleted.
Sections 5, 6, 7, 8, 11, 14, 15, 16, and 18 survive termination.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Wyoming or remotely at the arbitrator's discretion. You waive any right to participate in a class action lawsuit or class-wide arbitration. Each party shall bear its own costs and attorneys' fees, unless the arbitrator determines otherwise.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through a notice on the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.
For questions about these Terms of Service, contact us at:
Vector Aviation Artificial Intelligence
Email: support@vectorav.ai